Our Return Policy
OUR RETURN POLICY:
DOMESTIC ORDERS:
Returns and Exchanges:
We offer returns and exchanges on items within 14 days of receipt. Items must be in unworn & perfect condition. For refunds, you will be refunded minus the return shipping fees once the return is received. For exchanges your additional shipping cost will be waived. Start your exchange or return here and pick from any of our in-stock items.
Condition for return:
We can only accept returns on items in perfect, unworn condition. We cannot accept merchandise with signs of wear, including but not limited to marks on the footbed, outsoles or scuffs on the leather or wood. Chrisera is not responsible for packages lost or damaged during transit. As much as possible, use the same packing materials we used to ship them to you. Please pack carefully, packing each piece individually in the compostable poly bag to avoid scratches during transit.
Non-returnable products:
We do not offer returns or exchanges on items bought on sale, limited edition pieces, special order items, other sale items, totes, socks, hats, scarves, eyeglasses, care kits or other non-clothing items.
INTERNATIONAL ORDERS:
Due to complications with shipping and duties, we are no longer accepting returns or exchanges on international orders as of 1/1/2025. We have found that processing these returns through the third parties (DHL and customs agents) to be a difficult and unpleasant experience for our customers. Thank you for your understanding.
Damages and defects:
We stand by the craftsmanship of our pieces. If you have any questions or concerns about your item, please reach out to us at hello@chrisera.com at any time during the life of your piece.
Natural materials:
Our pieces are made of solid wood, leather and natural fibres, and if struck hard against a hard surface they may chip. This is the nature of the material, not a material defect. To learn more about our pieces and how to care for them, please see our care guide.